It has been brought to LUB’s attention that customers are receiving harassing phone calls from a false third-party solicitor. La Follette Utilities does not solicit payments by either checking account or credit/debit cards over the phone.

The scammers are even able mimic LUB’s name and real phone number on their fake calls

  Customers may make payments to La Follette Utilities at any time using our automated payment option by calling (423) 562-3316. LUB representatives will not call customers after hours or on weekends to collect payments. If you have been contacted by someone demanding payment in order to avoid service interruption, please contact the LUB office at 562.3316.

LUB’s collection procedures will only take place during LaFollette Utilities normal business hours of 7:30 a.m. to 4:30 p.m. at 423-562-3316 or 1-800-352-1340. (WLAF NEWS PUBLISHED – 12/20/2018-1:30PM)